Callen AI

Your privacy is extremely important to us. This Privacy Policy explains how Callen AI (operated by Brancrave AI Pvt Ltd) collects, uses, stores, and protects your personal information when you use our platform at www.callenai.in.

1. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, phone number, company name when you sign up.
Usage Data: Call logs, campaign data, dashboard activity, and platform usage statistics.
Call Recordings: Recordings of AI-powered calls made through our platform, stored securely for analytics and compliance purposes.
Contact Lists: Phone numbers and contact data you upload for your campaigns.
Payment Information: Billing details (processed securely through third-party payment gateways — we do not store card details).
Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

To provide and operate the Callen AI platform and its features.
To process payments and manage your subscription.
To send you important service updates, invoices, and communications.
To analyze platform usage and improve our services.
To comply with legal obligations.
To respond to your support queries.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to any third party. We may share data with:

Service Providers: Trusted technology partners (e.g., cloud hosting, telephony infrastructure) who help us operate the platform, bound by strict confidentiality agreements.
Legal Authorities: When required by law or to protect our legal rights.

We are happy to sign an NDA with any client who requires additional confidentiality protection for their campaign data.

4. Data Retention

We retain your data for as long as your account is active or as required by law. Call recordings are retained for up to 90 days unless you request extended storage. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of electronic transmission is 100% secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Withdraw consent for data processing at any time.
Lodge a complaint with the relevant data protection authority.

7. International Users

If you are using Callen AI from outside India (e.g., United States), your data may be transferred to and processed in India. By using our platform, you consent to this transfer.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

Email: info@callenai.in
Phone: +91 914634247
Address: No. A 305, Mantri Classic, 8th Cross Road, ST Bed, Cauvery Colony, Koramangala, Bangalore South, Karnataka, India – 560034