Callen AI

At Callen AI, we are committed to delivering high-quality AI voice agent services. Please read our Return and Refund Policy carefully before making a purchase.

1. Nature of Service

Callen AI provides digital software-as-a-service (SaaS) products. Since our services are digital and consumed upon use, we generally do not offer refunds once a service has been activated or used.

2. Eligibility for Refund

A refund may be considered in the following circumstances:

You were charged incorrectly due to a technical error on our platform.
The service was completely inaccessible for more than 72 consecutive hours due to our fault, and the issue was not resolved within a reasonable time.
You cancel your subscription within 7 days of your first payment and have not made any calls or used any platform features.

3. Non-Refundable Situations

Calls already made or minutes already consumed are non-refundable.
Setup fees, onboarding fees, and custom development fees are non-refundable.
Cancellation after 7 days of payment is not eligible for refund.
Refunds will not be issued for dissatisfaction due to campaign performance, call answer rates, or voter/customer responses.

4. Cancellation Policy

You may cancel your subscription at any time by contacting us at info@callenai.in. Cancellation takes effect at the end of your current billing cycle. No partial refunds are given for unused days in the current billing period.

5. How to Request a Refund

To request a refund, please email us at info@callenai.in with:

Your registered email address
Your account/invoice number
Reason for refund request

We will review your request and respond within 5–7 business days. Approved refunds will be processed within 10 business days to your original payment method.

6. Contact for Refund Queries